Case Studies

A Water Utility Corporation

Developing its first ever ICT Strategy and plan a Business Transformation

State Water Corporation (SWC) was NSW’s rural bulk water delivery business that maintains, manages, and operates major infrastructure to deliver bulk water to licensed water users on the state’s regulated rivers, along with associated environmental flows. They needed to move to integrated systems, improved workflow, better reporting and discover new revenue opportunities. Their systems were no longer fit-for-purpose.

A Local Government Council

The City Council deployed and enabled MS Teams in response to urgent needs.

A Local Government rapidly implemented the rollout of Office365 in 2020, resulting in the requirement to review the internal corporate function of Records Management to ensure compliance with policy was being maintained.

An ASX listed Chemical Manufacturer

Navigating Diverse stakeholder as part of a Digital Transformation

An ASX listed chemical manufacturer that were embarking upon a global ERP implementation. They had grown significantly through acquisition and had a range of disparate systems and processes that they wished to standardise across their global operations. They had selected the MS Dynamics solution but were yet to finalise consulting/systems integration needs. Microsoft were providing direct consulting and systems integration support at the early stages but both parties were considering whether this was a suitable arrangement for the life of the Program. Read more...

A Rural Fire Service

Fresh thinking on digital strategy and the supporting ICT delivery and operating model

NSW Rural Fire Service NSW (Australia) Rural Fire Service (RFS) is one of the largest fire services in Australia. Information Professionals was commissioned to review and refresh its Digital Technology Strategic Plan and review existing technology governance and sourcing arrangements to ensure that the business as usual and project work could be planned and completed in line with strategic and operational requirements. Read more...

Digital Services Provider

A strategic approach to addressing emerging cyber risks

This growing organisation services high-risk industries and wanted to get ahead of increasing cybersecurity expectations of its stakeholders and customers, by assessing and improving their cyber security risk profile, practices and capabilities. Read more...

Local Government

Risk assessment across the entire ICT landscape, inclusive of governance and cybersecurity risks

Council needed a simple and effective method for assessing and managing their ICT risks and communicate the impact of those risks upwards and across the organisation. These risks also needed to be supported by a prioritised improvement roadmap. Read more...

One of the biggest resources companies in the world

International IT governance and performance improvements

One of the biggest resources companies in the world required improved IT Governance and Controls across the region to reduce risks and variability of service standards and optimise costs. A review and enhancement of their Regional IT governance framework and associated operations manual was required. Read more...

A Regional Water Syndicate

Feasibility assessment of shared digital platforms

This group of three regional utilities are evaluating whether they can make strategic improvements to their organisations by collaborating in a shared utility Billing and/or CRM system. The potential benefits are improved access and use of scarce skills, better economy of scale and improved ROI while reducing risk and accelerating digital service delivery. Read more...

A regional water utility company

Strategy and roadmap to guide digital and data priorities

A small regional water utility in Victoria sought to transform its operations and customer service, using ICT as an enabler, while keeping prices affordable, and ensuring its long-term business sustainability. Read more...

Local Government

Business risk assessment utilising ISO27001 and PCI standards

A Local Government had an Audit Report that raised a number of security compliance issues. They needed an assessment of the business risk they may be facing and a prioritised implementation roadmap to support their digitisation objectives. Read more...

A Big City Council

Assurance and risk reviews over critical Council ICT investments

A large city council runs an extensive annual ICT improvement program and requires external advisors to provide ongoing assurance over key projects. Read more…

A care service provider

Uniting an Organisation through Standardised ERP

A major Australian community, aged and disability care service provider needed to bring together their disparate systems, processes and data into a single, unified Enterprise system. Read more…

A city council in NSW

Driving improved technology decisions through enterprise architecture

Leveraging our experience with local government systems and applications and the IPG local government reference architecture, to fast track applications andintegrations architecture and inform immediate investment priorities. Read more…

A Commonwealth Department

Commonwealth Department of Environment - Digital Transformation

Dept of Environment required a digitalisation of existing processes which were either manual or spreadsheet supported to manage a significant grants program, integrating a new grant management process (and system) into existing finance systems.

A Financial Services Company

Developing Test Strategies, Test Plans, scenarios and test cases

Information Professionals was engaged by Royal Bank of Canada (RBC) to cover multiple roles on the Australian Integration Project (AIP). As the Global Program QA, we were responsible for multiple tranches of functional regression testing and the UAT effort, both manual and automated, to prove that existing countries were not affected. This testing activity was coordinated out of Sydney with support out of Luxembourg and Kuala Lumpur.

A government transport agency

Developing a Customer Centric Government Experience

Information Professionals Group developed the new operating model, business process redesigns and change and comms packages to turn multiple data sources into a unified customer centric experience. Read more…

A Local Government Council

The City Council deployed and enabled MS Teams in response to urgent needs.

A Local Government rapidly implemented the rollout of Office365 in 2020, resulting in the requirement to review the internal corporate function of Records Management to ensure compliance with policy was being maintained.

A new government department

Delivering enterprise architecture results, under tight timeframes and delivery constraints

DPIE needed to think strategically about their ICT systems environment and how to deliver a new unified infrastructure and applications environment. A funding and delivery window opened to perform this work, but required high paced delivery under tight cost and timeframe constraints. It got done and delivered the guidance required for the next step of the remediation and modernisation journey. Read more...